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Refund Policy

Welcome to VivivineYolyinc.com.

This refund policy applies to all digital products purchased through this website. By submitting an order or completing payment, you acknowledge and agree to this policy.

1. Company Information

This website is operated and managed by Vivivine Yoly inc.

2. Digital Product Scope

All products sold on this website are digital products, including:

  • Employee Values ​​Handbook Program
  • Team Building Activity Planning

All products are provided in the form of electronic documents, download links, online access, or digital content.

This website does not sell physical goods.

3. Digital Product Refund Policy

Due to the instant access, copyability, and downloadability of digital products, refunds are generally not supported after order completion and successful delivery.

Before placing an order, customers should carefully confirm the following:

  • Product description
  • Product application scope
  • Order information
  • Payment amount

Completing payment indicates that the customer has confirmed the purchase of the relevant digital product.

4. Situations Eligible for After-Sales Service

Customers can contact customer service for after-sales service in the following situations:

  • File cannot be downloaded normally
  • Download link is invalid
  • Product cannot be accessed normally
  • Duplicate charges by the system
  • Received incorrect digital content
  • File is severely damaged or missing

We will provide a reasonable solution after verification, including:

  • Resending the file
  • Restoring access permissions
  • Replacing the correct content
  • Processing the refund request as appropriate

5. Situations Where Refunds Are Not Supported

Refunds are generally not supported in the following situations:

  • Digital product has been successfully downloaded or accessed
  • The product is no longer needed for personal reasons
  • Understanding of the product content does not meet personal expectations
  • Digital content has been used, copied, or shared

Purchase was made without carefully reading the product instructions.

6. Refund Request Deadline

For technical issues or order abnormalities, please contact customer service within 7 days of purchase.

Requests submitted after the deadline may not be processed.

7. Refund Processing Time

If your refund request is approved, the refund will be returned to the original payment method.

The typical processing time is:

  • 5–10 business days

The exact arrival time may vary depending on the processing speed of the payment institution or bank.

8. Digital Product Delivery Instructions

After order completion, digital products are typically delivered in the following ways:

  • Download information sent via email
  • Download via user account
  • Online access link
  • Digital file attachment

Customers must ensure they provide a valid email address and correct account information.

9. Account and Access Security

If the website provides account registration and login functions, users must safeguard:

  • Login account
  • Password information
  • Download link
  • Product access permissions

Users are solely responsible for any problems caused by account sharing or information leakage.

10. One-Time Purchase Notice

All orders on this website are one-time purchases.

Specific details are as follows:

  • All fees are charged only once at the time of order placement.
  • No subscription services are involved.
  • There is no automatic renewal.
  • There are no recurring charges.
  • Each order is an independent transaction.

Completing payment indicates confirmation of the order details and payment amount.

11. Contact Us

If you have any questions regarding refunds, orders, or access to digital products, please contact us:

Company Address:

135 NORWOOD AVE, BUFFALO, NY 14222

Thank you for visiting VivivineYolyinc.com.

We are committed to providing enterprise clients with a more standardized and stable digital product service experience.

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